MO EOP control panel - User guide

General information ¶

Solution overview ¶

MO EOP service is an information system developed for the state of Missouri (MO) for accessing and managing emergency operations plans (EOPs). The purpose of the EOP is to outline emergency management structure and define actions and roles necessary to provide a coordinated response during an emergency event. The plan provides general guidance for all levels of emergency management and applies best practices to mitigate loss of life or damage to property and reinforce continuity of operations.

Thus, the MO EOP solution is used to facilitate the response in emergency situations, mainly in educational institutions. It provides fast and easy access to procedures and processes created specifically to ensure safety and protection of students and staff. All EOPs account for local specifics and the types of potential hazards. Comprehensive resources are used to proactively inform about correct behavior in emergencies as well as to provide the first respondents (firemen, policemen etc.) with required details allowing to choose the best course of action.

The service works as a combination of web and mobile applications with the web control panel being the main tool for managing EOPs.

This document describes MO EOP control panel functionality for a User.

Supported configurations ¶

Web interface

Operating System:

Mac OS 10.14.4,

Windows 10 Pro Version 1803, OS Build 17134.753

Browser:

Google Chrome Version 74+

Opera 60.0.3255.27+

Mobile app

Android: Android OS v.4.1 and above

IPhone: iOS v.10 and above

Registration and authorization ¶

Registration ¶

New users can join MP EOP only by invitation. According to the current implementation, Users can be invited by Super admins, District admins or Facility admins. The invitation is shared by any preferred method of communication (email, chat, sms, etc.) as a link to the Registration page.

To create your MO EOP account:

1. Open the invitation link shared by the admin. The screen includes information about the role you are being registered with. If you are invited only as a User, only one role is shown, if you are invited as a user with several roles, all of them will be listed on this page (e.g. you can be invited as a user with both Facility admin and User roles, or two User roles for two different facilities etc).

2. Fill in the registration form. Note that the fields are mandatory and the Register button remains disabled till all fields are successfully filled. On this screen, provide the details listed in the table below.

Field	Description
Your name	Your name and surname.
Email	The email you will use to log in to your MO EOP account. The email should be unique, if the account with the same email already exists, the following message is displayed when you try to register:
Password	The password you will use to log in to your MO EOP account.

3. Once all the fields are filled and successfully validated (highlighted in green), click Register.

Registration screen for one role	Registration screen for multiple roles

Your joining request is now sent to the Super/District/Facility admin to be approved, and the following confirmation screen is displayed:

Once your joining request is approved, you will receive the following confirmation on your registered email account:

Your MO EOP account is now activated, and you can access the MO EOP panel.

Login ¶

MO EOP supports multi-login, that is you can register as a user with several roles and choose one of them at the time of login. Note that if you have registered as a user with one User role, the multi-login stage is skipped and you are taken directly to the Dashboard.

To log in to MO EOP:

1. Open https://moeop.org/.

2. Enter your email and password. You can use the eye icon to view the password in case you need to check if you’ve entered it correctly.

3. Click Login.

You are navigated directly to the MO EOP dashboard. Your name and role are displayed at the top of collapsible left-side navigation menu.

Logout ¶

To log out of control panel, simply select the Logout option at the bottom of the left-side navigation menu.

Password reset ¶

If you forgot or lost your password, you can reset it by using the Forgot your password? option.

To reset your password:

1. On the Login screen, click Forgot your password?

2. Enter the email you used to register in the MO EOP system and click Recover password.

The confirmation screen is displayed. At the same time, an email is sent out to your registered account with password reset link and details.

From both these screens, you have the option to return to the Login page by selecting Go to authorization, if needed.

3. Go to your email account and open the MO EOP password recovery email. Use the link provided in the email to reset your password.

4. On the Password reset screen, provide and confirm your updated details, and click Set new password.

The confirmation message is displayed and your password is reset. Now you can return to the Login screen by selecting Go to authorization and sign in using your updated credentials.

Dashboard ¶

The MO EOP control panel is divided into several sections according to the main functionality areas.

Note that the menu can be collapsed or expanded as needed. To collapse the menu, simply click Collapse at the top of the side navigation bar. To expand the menu, click the Collapse icon again.

The MO EOP Dashboard provides a perfect at-a-glance overview of all key data points. Just on this one page, you can see everything that requires your attention or actions and helps to perform operations in a faster and easier way. The Dashboard for a User includes the following sections:

• Register device

• EOPs and Flip charts

• MO EOP updates and District news

• FAQs

Register device ¶

The Register device option is used for generating the QR code, which you can then scan with your mobile device to log in to MO EOP mobile app, rather than typing in your user name and password.

Register device option on the Dashboard	Generated QR code for logging in to mobile app

EOPs and Flip Charts ¶

This section contains the latest EOPs and Flip charts uploaded by admins to MO EOP panel from Trisk or added/changed manually. Here, you have quick options to view the files:

• clicking the file icon (e.g. ) opens the document in the pop-up window on the same screen; in this case, it is assumed that you have studied the document and the sign-off is done automatically (the Sign-off button against the file changes to the date and time the document’s been opened and viewed)

• using the Download button allows you to save the file on your PC; in this case, you need to confirm you’ve read the document manually, by clicking the Sign off button.

MO EOP updates and District news ¶

This section includes system-wide and district-wide news added by the Super admin. While MO EOP updates are displayed for all registered users, District news are shown only to Super admins and Users (registered with the User role) of corresponding districts. All new items have the Mark as read button below them, once the news piece is read and the button is clicked, it changes to the check mark.

FAQs ¶

FAQs include important information in the “question-answer” format added by Super admins. FAQs are available to all registered MO EOP users.

Resources ¶

As a User, you can access resources shared system-wide, within your district and within your facility. The Resources section includes all resources added to MO EOP control panel either via document upload or manually.

The list of all resources is located under the Resources tab of the MO EOP navigation menu.

The section is divided into three parts:

• MO EOP resources - resources that apply to the entire system, or any resources added without a dedicated district/facility. This type of resources can only be added manually.

• District resources - resources that apply to specific districts, either uploaded from Trisk or added manually via MO EOP panel.

• Facility resources - resources that apply to specific facilities, either uploaded from Trisk or added manually via MO EOP panel.

The access to this section is provided to:

• Super admins

• District admins

• Facility admins, and

• Users

MO EOP resources
District resources
Facility resources

As a User, here you can:

• search for resources

• view/download uploaded files in resource entries

Searching resources ¶

To search MO EOP, District and/or Facility resources:

1. Select Resources from the left-side navigation menu.

2. Look for a required entry using the search field at the top of the screen. Note that resources can be searched only by tags added at the time of resource creation or addition to MO EOP, district or facility.

Viewing resources ¶

To view/download resources:

1. Select Resources from the left-side navigation menu.

2. Look for a required entry using the search field at the top of the screen. Note that resources can be searched only by tags added at the time of resource creation or addition to MO EOP, district or facility.

3. Select the entry to open the Resource summary card. This card contains all available information about the resource, like its name, description and the list of added materials (links and files). Here, you can:

• Open added links

• Preview any file by clicking its icon

• Download any file by clicking its name

• Exit the screen and go back to the Resources list by clicking Close

Flip charts ¶

In this section, you can see the list of flip charts, which were either added by admin via Trisk upload or manually. If added via upload, each flip chart is assigned to a specific district and facility. Unlike EOPs, any facility can have as many flip charts as needed.

On the screen, you can see the following details:

The access to this section is provided to:

• Super admins

• District admins

• Facility admins

• Users

As a User, here you can::

• View flip charts

• Give your sign-off

Viewing flip charts ¶

In the Flip charts section, you can view the files by either opening them in the pop-up window or downloading them to your PC:

• Clicking the file icon (e.g. ) opens the document in the pop-up window on the same screen

• Using the Download button allows you to save the file on your PC

Signing off ¶

Once you’ve gone through the document, you need to confirm you’ve read it by using the Sign off button. This information is forwarded to admins and saved in the corresponding flip chart entries as the date and time of confirmation.

The sign-off can be done automatically or manually:

• If you open the file by clicking its icon and viewing it in the pop-up window, the sign-off is done automatically and the Sign off button changes to the date and time of file opening.

• If you choose to download the file, you need to sign off manually by clicking the button once you’ve studied the flip chart.

EOPs ¶

By default, the EOPs and flip charts are auto-updated every time a Super admin or District admin uploads corresponding data from Trisk. EOPs are usually created and uploaded for facilities. Each facility can have only one active version of EOP. Thus, this sections for users will always include only one EOP.

On this screen, you can see the following details:

The access to this section is provided to:

• Super admins

• District admins

• Facility admins

• Users

As a User, here you can:

• View your current facility EOP

• Give your sign-off

Viewing EOP ¶

In the EOPs section, you can view the file by either opening it in the pop-up window or downloading it to your PC:

• Clicking the file icon (e.g. ) opens the document in the pop-up window on the same screen

• Using the Download button allows you to save the file on your PC

Signing off ¶

Once you’ve gone through the document, you need to confirm you’ve read it by using the Sign off button. This information is forwarded to admins and saved in the corresponding EOP entry as the date and time of confirmation.

The sign-off can be done automatically or manually:

• If you open the file by clicking its icon and viewing it in the pop-up window, the sign-off is done automatically and the Sign off button changes to the date and time of file opening.

• If you choose to download the file, you need to sign off manually by clicking the button once you’ve studied the flip chart.

EOP before sign-off
EOP after sign-off

Profile ¶

The Profile section contains all information about the logged-in user. Here you can:

• Update your name,

• Update your password.

To save the changes, simply click Save in the top bar.

Glossary ¶

EOP ¶

Emergency operations plan. The plan outlines emergency management structure and defines actions and roles necessary to provide a coordinated response during an emergency event. EOP provides general guidance for all levels of emergency management and applies best practices to mitigate loss of life or damage to property and reinforce continuity of operations.

Flip chart ¶

Information board briefly describing important actions to be taken in specific types of emergencies. Such info-boards are usually printed out and placed at strategic locations on the premises to ensure that all concerned people can quickly find appropriate emergency response procedures.

Resources ¶

Any useful additional data (besides EOPs and flip charts) can be considered as a resource. It could be any relevant general/district/facility plans or layouts, templates, state-wide, district-wide or local safety recommendations etc.

Trisk ¶

Third-party system used in direct conjunction with MO EOP. The system requires its own login credentials and is available to Super admins and District admins. Trisk is used to develop, review and approve EOPs for specific districts and/or facilities. These EOPs are then transferred to MO EOP control panel for further area- and user-role-based management and distribution.